Privacy Policy

This privacy policy covers the websites kissmetrics.io, app.kissmetrics.io, and ai.kissmetrics.io (collectively, the Website), which are owned and operated by Kissmetrics Holdings Inc., dba Kissmetrics. This Policy describes how Kissmetrics collects and uses the personal information you provide on our Website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Information Collection

From Website Visitors

We may collect the following information from visitors to our Website:

• Name, email address, and phone number
• Website name and URL
• Credit card information
• Billing address
• Browser type, operating system, and IP address
• Pages accessed and timing of visits
• Referring sites and search queries

From Blog Users

We may collect the following information from users of the Kissmetrics Blog:

• Name and email address
• Website information

From Client Websites

Kissmetrics collects user activity data (Client User Data) through tracking code placed on client websites. This may include personally identifiable information depending on client implementation.

Use of Information

For Website Visitors

We use the information collected from Website visitors for account registration, request fulfillment, service communication, billing, experience personalization, and marketing communications. We also store chat and query history to improve your experience with our artificial intelligence features, and we may sync your settings and history across devices if you enable Cloud Sync.

For Blog Users

We use the information collected from Blog users for webinar notifications and engagement analysis.

For Client Website Visitors

Data collected from visitors to client websites is analyzed exclusively for the specific client whose website collected it. Kissmetrics never sells or shares any Client User Data with individuals or companies other than the specific Client. The company performs aggregate analysis for trend research but does not engage in behavioral advertising across multiple sites.

Cookies and Web Beacons

Cookie Usage

Kissmetrics uses cookies for visitor identification, usage analysis, preference tracking, and A/B testing. Users may reject cookies through browser settings, though this may prevent certain opt-out functionality from working properly.

Web Beacons

We use electronic images (web beacons) to track website visits and email engagement.

Third-Party Disclosure

Service Providers and Sub-Processors

Payment processors and hosting companies assist with technical operations under confidentiality obligations.

To provide our artificial intelligence features, including natural language querying, we utilize third-party Large Language Model (LLM) providers. When you submit a query, relevant data necessary to process your request is securely transmitted to these providers. These sub-processors are strictly bound by data processing agreements and confidentiality obligations. They are prohibited from using your data to train their foundational models or for any purpose other than fulfilling your specific request.

Client Partners

Information may be shared with partner program members who signed up clients, subject to contractual compliance requirements.

Legal Requirements

Data may be disclosed to comply with laws, enforce agreements, respond to legal requests, or protect rights and safety.

Change of Control

Upon acquisition, merger, or sale of assets, user information may transfer to the purchaser.

Privacy Controls

Account Access

Users may contact privacy@kissmetrics.io to review or update their information.

Email Opt-Out

You may unsubscribe via links in our messages or by contacting privacy@kissmetrics.io.

Do Not Track

Clients determine whether to honor browser Do Not Track signals for their own websites.

Service Opt-Out

Users may opt out of Kissmetrics tracking across all client websites using the provided mechanism, though results require browser cookies and device-specific activation.

Security

We implement reasonable security mechanisms including password-protected access, encryption, SSL protection, and public/private key systems. However, no security system is impenetrable and we cannot guarantee complete protection against all potential breaches.

Children

Our service is not directed to children under the age of 13. We will delete any information discovered to have been collected from minors.

Policy Changes

Material modifications will receive notification via prominent announcement or direct contact to accounts. Changes become effective immediately for new users; existing users receive 14 days notice.

International Data Transfers

Kissmetrics complies with applicable legal frameworks for the transfer of personal data from the European Economic Area (EEA), the United Kingdom, and Switzerland to the United States. We rely on Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms to ensure your data receives an adequate level of protection.

Your rights include:

• Access to information held about you
• Amendment or deletion of inaccurate data
• Opt-out of collection and third-party transfers

Complaints are resolved through our internal processes. Unresolved matters may be escalated to appropriate dispute resolution bodies. The FTC has jurisdiction over unfair or deceptive practices claims.

Contact Information

For privacy-related inquiries, please contact us:

Email: privacy@kissmetrics.io

Mailing Address:
Kissmetrics Holdings Inc.
2850 34th Street North
307
St. Petersburg, FL 33713
United States

Response timeframe: 10 to 20 business days.