CohortsRetention by signup cohort, week over week

Group people by when they arrived and watch how many come back. A trend shows up in the cohort long before it shows up in the average.

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What it is good for

Averages hide retention. A blended number can hold steady while every new cohort gets worse, because the old cohorts are still propping it up. A cohort grid separates them, so you see the change in the weeks it happens rather than the quarter after.

  • Telling a real retention change apart from a mix shift
  • Proving an onboarding change worked, on the cohort that got it
  • Comparing retention by acquisition channel on the same grid
  • Choosing which cohort is worth spending to acquire more of

How different businesses use cohorts

The report is the same. What changes is the question you point it at.

SaaS

Watch each signup week and whether it still logs in, so onboarding work is measurable.

What you set up

Cohort on Signed up, return on Used a core feature, weekly for 12 weeks.

What you get to decide

You can say which release moved retention, and by how much, on the cohort that received it.

Cohort grid: retention by signup cohort, week over week.
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